We are able to safely connect to your computer using TeamViewer. TeamViewer uses RSA private/public key exchange (2048-bit) and AES (256-bit) session encryption. In actual English that’s really strong.
What you do is call us, then you’ll be instructed to click on one of the 2 options below, almost always the first one – BTA QuickSupport. A window will come up with 2 bits of information, give these to the technician and they will instantly be able to help you on your own computer.